Warning after Ofgem scam emails

Message from Humberside Police:

The National Fraud Intelligence Bureau (NFIB) is warning the public about a sharp rise in reports relating to fake emails purporting to be from Ofgem, the independent energy regulator for Great Britain.

The emails claim that the recipient is due a rebate payment as part of a government scheme and provides links for the recipient to follow in order to apply for the rebate. The links in the emails lead to malicious websites designed to steal personal and financial information.

Between Monday 22 August 2022 and Monday 5 September 2022, a total of 1,567 phishing emails related to this scam have been reported via the Suspicious Email Reporting Service (SERS).

All the emails display the email subject header “Claim your bill rebate now”. Offenders are using the Ofgem brand logo and colours to make the emails look as authentic as possible. However, the emails ask recipients to “apply for an energy bill rebate before September 2020”, which is what prompted many recipients to realise the emails weren’t genuine.

What you need to do

If you have any doubts about a message, contact the organisation directly. Don’t use the numbers or address in the message – use the details from their official website. Remember, your bank (or any other official source) will never ask you to supply personal information via email.

If you have received an email which you’re not quite sure about, forward it to report@phishing.gov.uk. Send us emails that feel suspicious, even if you’re not certain they’re a scam – we can check.

For more information about how to protect yourself online, visit www.cyberaware.gov.uk and takefive-stopfraud.org.uk. You can also find out more information at https://www.fraudwatch.org.uk/.

If you have been a victim of fraud or cybercrime, report it through actionfraud.police.uk or by calling 0300 123 2040.