Yorkshire Water Impersonation Fraud.

Humberside Police have advised that fraudsters are posing as Yorkshire Water.

Victims have either received a scam call or scam text requesting bank details for alleged overdue bills, failed direct debits or to arrange fake visits to your home. 

A victim received a telephone call from the fake Yorkshire Water to say the burst pipe cover they held had now expired. The victim couldn’t remember having it. The fraudster advised that they had paid up front for the first 2 years on a credit card and year 3 had been free but assured the victim that the cover had now lapsed and they needed to pay again. The victim has since checked with Yorkshire Water directly on their official number, and Yorkshire Water had not called the victim, and this was a scam.

To protect yourself, hang up immediately and call Yorkshire Water directly using a trusted number from their official website. You can also set up a unique security password with Yorkshire Water for staff visits.

Remember:

·  Don’t engage: Do not reply to suspicious texts or give bank details over the phone to an unknown caller. 

·  Verify identity: All Yorkshire Water staff carry photo identity cards. If a caller claims to be from the company, ask to see their ID and why they are visiting. 

·  Hang up and call back: If you are unsure about the caller’s identity, hang up and call Yorkshire Water directly using the number on their official website, not one provided by the caller. 

·  Set up a password: You can set up a unique security password with Yorkshire Water to use with visiting staff. 

·  Sign up for the Priority Services Register: This free service offers extra support and allows you to set up a unique security password for staff visits. which can be used to verify the identity of genuine Yorkshire Water staff during visits or phone calls.

Reporting and Support

If you have been a victim and lost money, call 101 and report it to Humberside Police.

Visit fraudwatch.org.uk for more information about fraud and where to get support.

You can also sign up to receive future alerts at alerts.fraudwatch.org.uk.

You can access further resources and view the full alert on the FraudWatch website here: https://www.fraudwatch.org.uk/2025/09/22/trigger-fraud-alert-33/. 

You can also download a number of useful leaflets below:

·  Guide to Fraud Prevention Resources

·  Reporting Fraud Leaflet

·  Impersonation Fraud Leaflet 

·  Little Booklet of Phone Scams