How to spot a bank scam call

Don’t be fooled into thinking it’s easy to spot a bank impersonation scam. We spoke to a Santander customer who almost fell for a scam after an incredibly convincing phone call with a fraudster.

Our scams expert Faye Lipson explains how to tell if a call is genuine, and what you might expect to hear if you pick up the phone to a scammer.

The worst banks for fraud complaints

Revolut customers referred more scam and fraud complaints to the Ombudsman than any other payment firm. Data exclusively obtained by Which? reveals that fraud complaints from customers of the e-money provider continue to outstrip all banks, as they did in 2023.

See the other firms in the top 10 for fraud complaints, how uphold rates compare and what the banks have said in response.

The service you’ve never heard of, until you receive its bill

We’ve spoken to several people who say they were unexpectedly contacted by a cancellation service called ‘Termination Experts’ to be chased for payments. The company says it cancels services on your behalf, but we’re concerned that people feel they’re being charged for a something they didn’t agree to.

See some of the complaints shared with us and what to do if you’re being charged for a service you didn’t ask for.

Stay safe,

Which? Scam Alert Team

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