#SilentSolutions – Make Yourself Heard

Are you in danger but cannot speak? Use #SilentSolutions. Let the 999 operator know you need help by pressing 55 on a mobile or staying silent when calling from a landline. This will let the operator know to pass your call to the Police.

In April 2019, the Independent Office for Police Conduct launched their Make Yourself Heard campaign to raise awareness of the Silent Solution system which helps people with a genuine need, alert police they are in danger when they are unable to speak and debunk the myth that a silent call by itself will automatically bring help. This followed the investigation into prior police contact with Kerry Power, who was murdered by her ex-partner.

During the COVID-19 pandemic, police forces and domestic abuse charities have reported an increase in the number of domestic abuse related calls and in April 2020, the Home Office launched the #youarenotalone campaign. We therefore refreshed our campaign materials and worked with the NPCC, Women’s Aid and Welsh Women’s Aid to again raise awareness of this vital tool. 

The Next Generation Text service, run by BT, is designed for people who are deaf, hard of hearing or have a speech impairment. You need to register your mobile number before using the service. Visit the NGT website(link is external) for information.