Important changes to the way you order your repeat prescriptions

From 1st April you will now need to ask your GP Practice for a repeat prescription. You will no longer be able to order repeat prescriptions through your pharmacy or other dispensing contractor.

Check out the 3 options in how you can get your prescriptions:

Option 1 – Order online via your GP Practice website

First register with your GP Practice for their online service. To do this, visit your practice with photo ID (passport or driving licence) and complete a short form. Ask a family member or carer if you need help or speak to your local Patient Advice and Liaison Service.

Option 2 – Order through the new NHS app

Download the NHS App to your smartphone or tablet from iTunes App Store or Google Play. You then need to set up an NHS login to use the NHS App. You can use the details your GP Practice gave you when you registered for their online services. Ask your GP practice for a letter containing these details if you don’t have a copy. Or use one of the following documents; Passport, Driving Licence, National ID card. As part of the set up process, you need to record a short video. This is so the NHS can check your face matches the face in your photo ID. It is also the best way to ensure no one is trying to use your ID to access your medical record.

Option 3 – In person, at the surgery or over the telephone

In person: Simply tick the medicines required on the white, tear-off section of your prescription and drop it into your GP Practice.

Over the phone: call your GP Practice and order your prescription, they will then forward to your pharmacy of choice.

For more information, or if you have any concerns about the changes please contact your local Patient Advice and Liaison Service (PALS) or refer to the e-leaflet for more detailed information – https://healthwatchkingstonuponhull.co.uk/wp-content/uploads/2020/02/Repeat-Prescription-Changes_Electronic-leaflet_FINAL.pdf

If you live in Hull

HullCCG.Pals@nhs.net | 01482 335409 | Patient Relations, Freepost Plus RTGL-RGEB-JABG, NHS HULL Clinical Commissioning Group, 2nd Floor, Wilberforce Court, Alfred Gelder Street, Hull, HU1 1UY